The resorts
  • Français
  • English
  • Deutch
header-mobile
  • layer-un

FAQ "Portes du soleil Loyalty Club"

WELCOME TO MY CLUB PORTES DU SOLEIL

WHAT IS “MY CLUB PORTES DU SOLEIL”?

My Club Portes du Soleil is the Portes du Soleil’s loyalty programme.
Earn Soleil reward points with every skipass you buy!
I can exchange these Soleils for free Portes du Soleil skipasses.

 

 

WHAT ARE THE REWARDS?

When I register for My Club Portes du Soleil and enter my hands-free skipass card details in my account, I earn Soleil reward points (Soleils) every time I buy a skipass at the recommended retail price. When I earn 200 Soleils I can have a 1-day Portes du Soleil skipass!

 

 

HOW DO I REGISTER FOR MY CLUB PORTES DU SOLEIL ?

Registration is absolutely free, no purchase necessary.

If I already have an account:

  • I log in to my account
  • I click where indicated to “Registration for My Club Portes du Soleil” while in my account

If I do not have an account yet:

  • I go to my resort’s online skipass point of sale, or to the Portes du Soleil website
  • I click on the “My Club Portes du Soleil” logo or menu choice
  • I look for the registration page and fill out the online form
  • I register my hands-free skipass cards (this can be done at a later date)

HOW CAN I REGISTER MY HANDS-FREE SKIPASSES TO EARN SOLEIL REWARD POINTS?

To earn Soleils, I must register my hands-free skipass cardsin My Club Portes du Soleil account by:

  • Logging into my account,
  • licking on “my cards” then “add”; this allows me to register my hands-free skipass cards

Once my skipass cards are registered, all Soleils earned by skipass purchases online or at ticket offices will be credited automatically to my account.

Please note: if making a first-time purchase from a ticket office, you have 15 days to credit these Soleils to your account. After this point, these Soleils cannot be claimed.

WHERE IS MY HANDS-FREE SKIPASS CARD NUMBER?

The number is on the back of my hands-free skipass card (see illustration):

 

Please note:

  • Hands-free skipass numbers have no spaces
  • I must insert hyphens as indicated
  • There are no letters in my hands-free skipass number, so 0 (zero) should not be mistaken for the letter “O”.
  • If there are two numbers on my hands-free skipass, I should use the one that is not in the white frame.
  • Never write WTP

 

 

WHAT IS A SOLEIL WORTH?

"Online purchases earn more Soleils than those at the ticket office.

  

*Box EN CAISSE: TICKET OFFICE SALES
€1 = 0.15 Soleil / 1CHF = 0.13 Soleil
To earn 1 Soleil
Spend required: €6.62 or CHF7.87
To earn 200 Soleils
Spend required €1325 or CHF1575

*Box SUR INTERNET
€1 = 0.23 Soleil / 1CHF = 0.19 Soleil
To earn 1 Soleil
Spend required: €4.42 or CHF5.25
To earn 200 Soleils
Spend required €883 or CHF1050

Examples of Soleils earned from buying main Portes du Soleil skipasses :

 

Price in €

Number of “Soleils" earned per sale from a ticket office

Number of “Soleils" earned per online sale

 

Adult

Child

Youth/ Senior

Adult

Child

Youth / Senior

Adult

child

Youth / Senior

5h PDS

€48 

€36 

€43 

7

5

6

11

8

10

1-day PDS

€53 

€40 

€48 

8

6

7

12

9

11

6-day PDS

€265 

€199 

€239 

40

30

36

61

46

55

 

Prices in CHF

Number of “Soleils" earned per sale from a ticket office

Number of “Soleils" earned per online sale

 

Adult

Child

Youth / Senior

Adult

Child

Youth / Senior

Adult

Child

Youth / Senior

5h PDS

CHF57 

CHF43 

CHF51 

7

6

7

11

8

10

1-day PDS

CHF63 

CHF47 

CHF57 

8

6

7

12

9

11

6-day PDS

CHF315 

CHF236 

CHF284 

41

31

37

60

45

54

 

 

WHICH SKIPASSES EARN SOLEILS?

Skipasses that earn Soleils are:

  • 5-hour resort or Portes du Soleil skipasses sold at the usual retail price
  • Skipasses valid from 1 to 21 days for your resort or the Portes du Soleil, sold at the usual retail price
  • Portes du Soleil Pass Familles

Skipasses that do not earn Soleils are: walkers’ passes, promotional skipasses, special rates, season passes or half-season passes.

Please note: if making a first-time purchase, you have 15 days after using your skipass to credit these Soleils to your account. After this point, these Soleils cannot be claimed.

HOW DO I CHECK MY SOLEIL BALANCE?

To see how many Soleils you have earned, just log into your account on your resort’s website; the information will be displayed.

However, it is not possible to access this information from ticket offices.

 

 

WHAT SHOULD I DO IF I LOSE MY HANDS-FREE SKIPASS, OR IF IT IS STOLEN OR DAMAGED?

My Soleils are stored on my account and not on my hands-free card. I I lose it, or if the number is illegible, my Soleils stay on my account and my loyalty rewards are safe.

I can get a new hands-free skipass card when I next buy a skipass online or at a ticket office.

Please note: I must remember to register the skipass number (see above) on my account to earn new Soleils.

HOW DO I CONVERT MY SOLEILS?

My Soleils are credited to My Club Portes du Soleil account every time I buy a skipass. However, I can only convert them the day after I have used the skipass/es that I have just purchased.

For example: on 1 October 2018, if I buy a Portes du Soleil adult skipass valid from 17 to 22/02/2019, my account is credited with 60 Soleils immediately  on 01/10/18, but I can only use them from 23/02/2019.

 

I need to earn at least 200 Soleils before I can have a free 1-day Portes du Soleil skipass.

HOW DO I GET A FREE 1-DAY PORTES DU SOLEIL SKIPASS WITH MY SOLEILS?

Your free skipass can only be obtained on the internet via your account:

  • I log into my account via my resort’s online skipass sales website.
  • I proceed as usual with the purchase of a Portes du Soleil 1-day skipass.
  • I confirm the purchase of my skipass as I usually do.
  • In my basket, when the order summary appears, if I have enough Soleils, an option to redeem 1 loyalty day will appear.
  • Click “yes” to proceed.
  • Continue with the usual payment method.
  • Claim your free skipass.

HOW LONG ARE MY SOLEILS VALID FOR?

When I earn 200 Soleils, I must use them within three winter seasons of the current winter season.


For example: I have 200 or more Soleils on 13/03/2019; they must be used no later than winter 2021-2022.

Balances of under 200 Soleils will be retained for a maximum duration of 3 years to enable you to earn more than 200 Soleils.

If my account remains inactive for 3 years (no skipass purchases or Soleils redeemed) it will be automatically discontinued and the Soleils on the account will be lost.  

CAN I ACCUMULATE MORE SOLEILS TO REDEEM SEVERAL FREE SKIPASSES AT THE SAME TIME?

Once the 200 Soleils threshold has been passed, I can choose not to use my Soleils but instead accumulate more Soleils to get several skipasses at the same time, if my Soleils are still valid.

 

 

WHAT ARE THE ADVANTAGES OF THE NEW MY CLUB PORTES DU SOLEIL REWARDS SCHEME?

The My Club Portes du Soleil rewards scheme is easier and more flexible than the previous Bonus points scheme.

You can accumulate Soleils for all purchases made online or at a ticket office.

You can also accumulate Soleils from several hands-free skipass cards (maximum 5).

This was not possible with the previous scheme and it was sometimes the case that too few points were earned to qualify for a reward.

With My Club Portes du Soleil, you can also check your points balance when you want and where you want, via your account.

Lastly, my Soleils are linked to my account and not my hands-free skipass. If I lose it, or if the number on it becomes illegible, I can keep my Soleils.

 

 

HOW CAN I REDEEM MY OLD BONUS POINTS?

With the previous Portes du Soleil rewards scheme, I could earn ticket office Bonus points (from my purchases at ticket offices) and internet Bonus points (from online purchases). This Bonus points system is phased out with the My Club Portes du Soleil scheme.

How do I redeem my Bonus Points from online purchases?

  • I log onto my account
  • I register for My Club Portes du Soleil by clicking the yellow icon marked “Register for My Club Portes du Soleil”
  • Bonus points contained on hands-free skipasses are automatically converted into Soleils and credited to my account (1 internet Bonus point = 1 Soleil). I can add new hands-free skipass cards to my account if I wish (maximum 5 cards).

> How do I redeem my Bonus points from purchases at the ticket office?

Bonus points from previous ticket office purchases will be phased out by the new My Club Portes du Soleil scheme. They cannot be converted into Soleils.

However, the Portes du Soleil is prepared to make a goodwill gesture exclusively for winter 2018-2019 purchases, by allowing the transfer of Bonus point balances (see conversion table below). For full details or to convert your Bonus points, please go to your resort’s ticket office before the end of winter 2018-2019.

 

 

Status

1

2

3

4

5

Hands-free Bonus points from ticket office purchases

< 80 points

80 - 149 points

150 - 179 points

180 - 199 points

> 200 points

Conditional on having

 

1 card only

(up to 149 pts)

 

2 skipass card obligatory 
(each must have 80 - 149 pts)

1 skipass card

1 Skipass card

1 Skipass card

Goodwill gesture

None

None

5 hrs PDS

5 hrs PDS

1 day PDS

1 day PDS