General terms and conditions of sale

This page has been automatically translated and is intended to inform. Please refer to the French version for full legal support

Transportation ticket packages PORTES DU SOLEIL


The online sale of transport tickets for the Portes du Soleil lift passes is edited by:

Name: Groupement des remontées mécaniques des Portes du Soleil
Head office: 1401 route de Vonnes – F 74390 CHATEL
Tel: 00 33 (0)4 50 73 32 54
Siret: 403 042 716 00023
Host: E-LIBERTY SERVICES SAS – 23 avenue du Léman – BP 413 – Savoie Techno Lac – 73172 Le Bourget du Lac Cedex.


It is previously specified that the present general terms of sale exclusively govern the sales of transport tickets for the use of the ski lifts of the French-Swiss domain of the Portes du Soleil to the exclusion of any other site selling ski passes online.

The use of the Site, of any functionality of the Site implies the express, prior, full and entire acceptance by the Customer of the present General Terms of Sale. Failure by the Customer to comply with the obligations subscribed to under the terms of these General Terms and Conditions of Sale, and in particular in the event of fraud or any attempt at fraud, resale of tickets and any incident of payment of the price of an order, may result in the suspension of access to the service, or even the blocking of the Customer’s account depending on the degree of seriousness of the actions in question, without prejudice to any damages that the Portes du Soleil Ski Lift Group may seek.

As a result, the Groupement des remontées mécaniques des Portes du Soleil reserves the right to refuse any order from a customer with whom there is such a dispute.


Transport tickets are issued exclusively on media consisting of a reusable “hands-free” smart card that allows for automatic recharging of any other pass sold online. It is sold at the price of €3.00, non-refundable, if the customer does not already own this type of media.

Season and annual passes are strictly personal and cannot be lent. No exchange or total or partial refund can be made.

Warning ! For passes from 5 a.m. to 15 days, if you start your ski day in a Swiss resort of Portes du Soleil, your pass purchase must be made at the ticket offices of the 5 Swiss resorts of Portes du Soleil or on the sales sites online:

Holders of 5h00 to 15 day passes purchased in France must start their day of skiing from a French resort in Portes du Soleil.


If the customer does not have a “hands-free” magnetic card bearing an Internet or WTP number that can thus directly recharge his or her ticket, these will be sent by post at a cost of 2 € per order for any shipment in metropolitan France and 2.50 € for any shipment outside metropolitan France.


In the event of a skiing accident or any other personal cause preventing users from using the ski lifts, partially used transport tickets will not be reimbursed.

Snowrisk insurance covering this risk is available for purchase as an option on the online sales site for €59 for the season pass and €69 for the annual pass.

Insurance coverage details are available at It is offered by the company Mondial Assistance acting under the brand name Gritchen Affinity.


In the event of loss, the issuance of a duplicate ticket is only possible if the Groupement des remontées mécaniques des Portes du Soleil is able to object to the use of the ticket. The holder must provide the number of the ticket, which is indicated on the internet purchase confirmation. The ticket will thus be blocked and a replacement pass will be issued upon payment of a €3 “hands-free” magnetic support.


In application of Article L.221-28 of the French Consumer Code, the sale of transport tickets is not subject to the application of the right of withdrawal provided for in Articles L221-18 et seq. Thus, the right of withdrawal does not apply to any order of transport tickets made on the


An automated processing of nominative information is instituted, the purpose of which is to constitute a ticketing database. The person responsible for the automated processing of this data is the Groupement des remontées mécaniques des Portes du Soleil.

In accordance with the French Data Protection Act of January 6, 1978, the persons concerned by the automated processing of personal information have the right to object to, access, modify, rectify and delete the data concerning them.